Shipping policy
Shipping Policy
Processing Time All orders are processed within 1-3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.
Shipping Rates Shipping rates are calculated at checkout based on your order size, weight, and destination. You will be able to review the shipping cost before completing your purchase.
Carriers We ship using a variety of carriers, including but not limited to USPS, UPS, and FedEx, to ensure your order reaches you in the best and most timely manner possible.
Delivery Times
- Domestic (US): 3-7 business days after shipment
- International: Up to 15 business days after shipment, depending on the destination country and customs processing
Please note that delivery times are estimates and are not guaranteed. Delays due to customs, weather, or carrier issues are outside of our control.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly through the carrier's website.
International Shipping We ship internationally! Please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at Brieperry@twinrootsllcstore.com as soon as possible so we can work with the carrier to resolve the issue.
Contact Us If you have any questions about your shipment, please reach out to us at Brieperry@twinrootsllcstore.com.